AWS support response times are separated from each SERVICE-Uptime-SLAs. Response times vary between the 3 AWS support plans available – developers, businesses and businesses. To facilitate the comparison, I have listed the available response times and associated support costs in the table below. Don`t expect a 15-minute support response if you only pay for a business support plan! Although, in my experience, AWS support is both fast and effective. This Amazon S3 Service Level Agreement («SLA») is a policy of using Amazon S3 and Amazon S3 Glacier (an «Amazon S3 Service» each) and applies separately to each account using an Amazon S3 service. In the event of a conflict between the terms and conditions of this ALS and the terms of the AWS customer agreement or any other agreement with us regarding your use of our services (the «Contract»), the terms of this ALS apply, but only to the extent of such a conflict. The terms used in this agreement, but which are not defined here, have the meaning of the agreement. For all RDS areas hosted in multiple availability areas (the «Multi AZ» setting is defined as «True»), Amazon guarantees 99.5% operating time on each monthly billing cycle. This allows up to 3.65 hours of downtime per month. For applications that cannot tolerate downtime, customers should consider hosting their databases in multiple regions or using another database service, such as Amazon Aurora, which has an ALS with a 99.99% operating time.

This Amazon S3 Service Level Agreement («SLA») is a policy of using Amazon S3 and Amazon S3 Glacier (each an «Amazon S3 Service») under the terms and conditions of the Amazon Web Services customer agreement (the AWS agreement) between Amazon Web Services, Inc. and its affiliates («AWS,» «us» or «us») and AWS users (you»). This ALS applies separately to each account using an Amazon S3 service. Unless otherwise stated, this SLA is subject to the terms of the AWS agreement and the conditions activated have the meaning defined in the AWS agreement.